• The boss drives group members; the leader coaches them. The Builder learns from them.

• The boss depends upon authority; the leader on good will. The Builder depends on good.

• The boss inspires fear; the leader inspires enthusiasm. The Builder is inspired — by changing the world.

• The boss says "I"; the leader says "we". The Builder says "all" — people, communities, and society.

• The boss assigns the task, the leader sets the pace. The Builder sees the outcome.

• The boss says, "Get there on time;" the leader gets there ahead of time. The Builder makes sure "getting there" matters.

• The boss fixes the blame for the breakdown; the leader fixes the breakdown. The Builder prevents the breakdown.

• The boss knows how; the leader shows how. The Builder shows why.

• The boss makes work a drudgery; the leader makes work a game. The Builder organizes love, not work.

• The boss says, "Go;" the leader says, "Let's go." The Builder says: "come."